INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that all products match the images and descriptions on our website. While minor variations may occur due to lighting or display settings, we guarantee the quality and specifications as shown.

Where can I view my sales receipt?

After completing your purchase, your sales receipt will be available in your account's order history section. You’ll also receive a digital copy via email for easy access and record-keeping.

How can I return an item?

If you wish to return an item, please visit our Returns page for detailed instructions. Our returns process is straightforward: simply log into your account, select the order, and follow the provided return steps. You may also contact our customer service team for assistance.

Will you restock items indicated as “out of stock?”

We frequently restock popular items, so please check back regularly or sign up for notifications on the product page to get alerts when the item is available again. You can also contact our support team for additional information on specific products.

When can I get my order?

Typically, orders arrive within 48 to 72 hours, depending on your location and the shipping method chosen at checkout. After placing your order, you can track its status in your account. We aim to ensure fast and reliable delivery to get your items to you as soon as possible.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Phone: +2347061550452; +2349155061850

Email: info@shopisimply.com